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Privacy Policy

Effective date: June 2025

At Rent & Resolve Consultancy, your privacy is important. This policy outlines how your personal information is collected, used, and protected in connection with the services we provide. We are committed to safeguarding your personal data and complying with relevant data protection laws in the UK.

1. Who We Are
Rent & Resolve Consultancy is an independent, community-focused housing support service, operated by a certified housing practitioner.

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2. What Information We Collect
We may collect and process the following types of personal data:

a) General Support Services:

  • Name and contact details (email/phone)

  • Details about your housing situation (e.g. tenancy type, landlord issues)

  • Notes from your consultation

  • Booking and payment information (via third-party processor)

b) Crisis Fund & Emergency Access Applications:
To assess eligibility, we may also request:

  • Proof of benefits (e.g. Universal Credit, ESA, etc.)

  • Eviction notices or housing documentation

  • Council Tax Reduction notices

  • Supporting letters from support workers, GPs, or keyworkers

  • Information about financial hardship (e.g. bank statements, income details)

  • Risk indicators (e.g. domestic abuse, homelessness)

Only information necessary to verify eligibility or deliver the requested service will be collected.

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3. Why We Collect Your Data
We use your information to:

  • Provide tailored housing advice

  • Deliver subsidised or urgent support through our Crisis Fund or Emergency Access offers

  • Maintain accurate service records

  • Respond to safeguarding concerns where necessary

  • Fulfil legal and financial obligations

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4. Our Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:

  • Consent – where you actively provide data (e.g. intake forms, crisis support requests)

  • Legitimate interests – to provide and improve our services fairly

  • Legal obligation – for safeguarding or financial record-keeping

Sensitive data (e.g. health, hardship, housing risk) is only collected with your explicit consent and is handled with heightened protection.

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5. How We Store and Protect Your Data

  • Digital files are stored securely using encrypted systems and secure cloud tools

  • Limited access — only the practitioner or authorised processors, where applicable

  • Any physical documents (if collected) are securely stored and destroyed after use

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6. How Long We Keep Your Information

  • General session notes: Up to 12 months

  • Crisis fund documentation: Up to 6 months after last contact, unless required for safeguarding/auditing

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You may request deletion of your data at any time unless we are legally required to retain it.

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7. Your Rights Under GDPR
You have the right to:

  • Access your data

  • Request corrections

  • Withdraw consent

  • Request erasure ("right to be forgotten")

  • Object to or restrict processing

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, email: support@rentandresolveconsultancy.co.uk

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8. Third Parties and Payment Processing
Payments are processed securely through a third-party provider. We do not store card information. We never sell or share your personal data with marketing firms.

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9. Cookies and Website Use
If you use our website, we may collect limited analytics (e.g. site visits) through cookies. You can manage this in your browser settings.

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10. Contact
For questions, concerns, or data access requests:
Email: support@rentandresolveconsultancy.co.uk
Rent & Resolve Consultancy – Turning Confusion into Clarity — One Account at a Time.

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