Available Services
Initial Consultation
A brief call to understand your issue, review key details and direct you to the right service, with no pressure and no obligation.
Pre-Tenancy Review
A simple, clear breakdown of key clauses so you know exactly what you’re agreeing to before moving in.
In-Depth Housing Consultation
A one-hour consultation for clients who need meaningful guidance and clear direction.
This session includes a detailed discussion of your situation, review of relevant documents and tailored advice on your next steps.
Ideal for clients with multiple concerns, complex issues or those who want clarity before committing to additional services.
You will leave this session with a clear understanding of your options and a structured plan for moving forward.
Tenancy Review
A detailed review of your agreement, highlighting responsibilities, risks and anything you should question before signing or renewing.
Crisis Housing Review
Short, affordable session for sudden rent issues, arrears letters, notices or benefit delays. Clear next steps for stabilising your situation.
Leaseholder Review
We explain the key parts of your lease, including service charges, restrictions and obligations, so you can make informed decisions.
Rent or Service Charge Review
A clear review of your statement to spot errors, overcharges or miscalculations, with guidance on how to challenge them.
Formal Complaint Drafting
A professionally written complaint letter that clearly sets out the issues and strengthens your case.
Move-In Advisory
We walk you through deposits, inventories, safety checks and rights, plus tools and templates to help you protect yourself from day one.
Benefit Audit & Support
We review your Housing Benefit or UC housing element to identify errors, shortfalls or miscalculations affecting your rent.
Complaint Review
We assess your repair or service complaint, identify failings and explain your best options for escalating effectively.
Benefit Rectification Casework
Hands-on guidance to correct benefit errors that impact your rent account, including evidence and communication support.
Casework Support Package
Ideal for straightforward issues that need guided support.
Includes client session time plus follow-up action taken on your behalf. Best for single-issue concerns such as early-stage arrears, simple complaints or basic account corrections.
Enhanced Casework Package
Best for multi-step issues requiring more in-depth support.
Includes session time delivered across one or more sessions, plus targeted case progression.
Suitable for more detailed matters like ongoing arrears management, complex complaint escalation or mixed repairs/service issues.
Comprehensive Casework Package
Designed for complex or long-running matters that require sustained involvement.
Includes direct client time, with ongoing behind-the-scenes support to move your case forward.
Ideal for situations involving several issues at once, lengthy timelines or cases needing consistent guidance.
Comprehensive Leaseholder Pack
A full annotated lease review with a written breakdown and follow-up session. This is ideal for buyers, shared owners and long-term planning.
Contact
Would you like to discuss any of these services further? Get in touch
