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Privacy Policy

Rent and Resolve Consultancy Ltd – Privacy Notice
Version 1.0 – November 2025
Reviewed annually

 

Privacy Notice

 

This Privacy Notice explains how Rent and Resolve Consultancy Ltd (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you contact us, use our website, or receive our services.

 

We are committed to handling your information securely, transparently, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you consent to the practices described in this notice.

 

1. Who We Are

Rent and Resolve Consultancy Ltd
Registered in England & Wales: 16534757
Registered office: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE
Email: support@rentandresolveconsultancy.co.uk
Phone: 0333 880 9108
Website: www.rentandresolveconsultancy.co.uk

We are the Data Controller, meaning we decide why and how your personal data is processed.

 

2. What Information We Collect

We may collect the following types of personal data:

 

2.1 Contact Information

  • Name

  • Email address

  • Phone number

  • Postal address

 

2.2 Service-Related Information

  • Tenancy agreements

  • Lease documents

  • Rent statements

  • Service charge statements

  • Letters from your landlord, housing provider or council

  • Complaint logs

  • Benefit-related records

  • Notes from consultations or sessions

 

2.3 Payment Information

  • Your chosen payment method

  • Transaction details (processed securely via Square or bank transfer)
    We do not store your card details.

 

2.4 Technical Information

  • IP address

  • Browser type

  • Cookie data

  • Interaction with our website pages

 

2.5 Special Category Data

Occasionally you may choose to share information about:

  • health

  • vulnerability

  • financial hardship

  • personal circumstances

 

We will only process sensitive data with your explicit consent or where legally permitted.

 

3. How We Use Your Information

We process your data for the following purposes:

  • To provide you with housing consultancy services (e.g., reviews, casework, document analysis)

  • To manage bookings and consultations

  • To communicate with you about your case or enquiry

  • To process payments

  • To maintain accurate internal records

  • To comply with legal obligations (safeguarding, accounting, law enforcement requests)

  • To improve our services and website

 

We do not sell your data or use it for unrelated marketing.

 

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

 

  • Contract

To deliver services you request from us.

  • Consent

Where you voluntarily provide information or agree to communications.

  • Legitimate Interests

For business administration, service improvement, and responding to enquiries.

  • Legal Obligation

Where required by law (e.g., safeguarding concerns, HMRC).

 

5. How We Store and Protect Your Information

We use secure systems and processes, including:

  • Password-protected Gmail accounts

  • Encrypted devices

  • Secure cloud storage via Google Drive

  • Access restricted only to authorised personnel

  • Encrypted payment processors (Square)

  • Secure video calls via Microsoft Teams

 

We take all reasonable steps to prevent the loss, misuse or alteration of your data.

Full details are in our Information Security Policy.

 

6. Sharing Your Information

We may share your information only with:

Third-party providers who support our operations, including:

  • Google (email & cloud storage)

  • Wix (booking system)

  • Square (payment processing)

  • Microsoft Teams (video consultations)

 

External bodies when legally required:

  • Safeguarding teams

  • Law enforcement

  • Regulatory authorities

 

We do not share data for marketing or commercial purposes.

 

7. International Data Transfers

Some of our service providers (e.g., Google, Wix) may process data outside the UK.
We only use providers that offer adequate safeguards under UK GDPR, such as:

  • Approved international data transfer mechanisms

  • Standard Contractual Clauses

  • Privacy Shield successor frameworks

 

8. How Long We Keep Your Data

We retain personal data only as long as necessary:

  • Casework files: up to 6 years

  • Financial records: 6 years (HMRC requirement)

  • Enquiries: 12 months

  • Safeguarding records: as required by law

Details are in our Data Retention & Destruction Policy.

 

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact:

support@rentandresolveconsultancy.co.uk

We will respond within 30 days.

 

10. Cookies and Website Tracking

Our website uses cookies for:

  • Essential site functions

  • Performance analytics

  • User experience improvements

You can control cookies through your browser settings.
Full details are in our Cookie Policy.

 

11. Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve your concerns.

You also have the right to complain to:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk

 

12. Updates to This Notice

We may update this Privacy Notice periodically.
Latest version: November 2025
Next review: November 2026

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